Terms of Service

1. Acceptance of Terms

By accessing or using our website (3ds-signs.com), requesting an estimate, approving a production proof, paying a deposit, or completing an online purchase, you ("Customer," "Client," or "User") agree to be bound by these Terms of Service. These terms apply to all custom fabrication, commercial fleet wraps, architectural signs, corporate embroidery, print manufacturing, and retail sales provided by 3DS Signs.

2. Quotes, Pricing & Order Placement

• Quote Validity: Written estimates and quotes are valid for 30 calendar days from issuance unless otherwise noted. Material market fluctuations (metals, acrylics, garment blanks) may necessitate updated quotes after expiry.
• Field Verification: Quotes provided based on client-submitted dimensions or photographs are subject to adjustment if on-site laser measurements or site surveys uncover unforeseen structural, electrical, or access complexities.
• Online Shop Orders: Online orders submitted through our Shopify storefront are confirmed upon payment authorization. 3DS Signs reserves the right to review and cancel orders containing typographical or pricing errors.

3. Artwork, Proofs & Approval Responsibility

Because nearly all products produced by 3DS Signs are custom-manufactured to order, the digital proofing process is crucial:

• Digital Proof Sign-Off: Production will not proceed until written approval (via email or digital proof portal) is received. 3DS Signs cannot be held responsible for typos, incorrect phone numbers, or design omissions that were present on an approved proof.
• Color Matching: Computer monitors display RGB colors while physical printing uses CMYK and embroidery uses Pantone/poly thread charts. While we utilize color-calibrated EFI and Mimaki RIP engines, slight variances may occur depending on substrate (reflective vinyl vs. mesh banner vs. cotton canvas). For exact Pantone requirements, specific PMS matches must be requested in advance.
• Customer Artwork & Copyright: The customer represents and warrants that they own or hold lawful license to all logos, trademarks, photographs, and slogans submitted. Customer agrees to defend and indemnify 3DS Signs against any copyright or trademark infringement claims arising from client-furnished assets.

4. Payment Terms & Deposits

• Custom Fabrication & Commercial Signage: A 50% deposit is typically required upon proof approval prior to ordering specialized materials and beginning fabrication. The remaining 50% balance is due upon project completion or before on-site installation/delivery.
• Online Catalog & Apparel Packages: Online shop items (bundle deals, shirts, hats, yard signs, flyers) must be paid in full at checkout via our secure Shopify payment gateway.
• Late Balances: Invoices outstanding past 30 days are subject to a 1.5% monthly service charge (18% per annum) or the maximum permitted by Illinois law.

5. Production Timelines & Fulfillment

• Turnaround Times: Production lead times commence upon both proof approval and receipt of deposit/payment. Turnaround ranges (typically 2–5 business days for standard print and embroidery; 1–3 weeks for illuminated exterior signage) are estimates and not guarantees, though we always make every effort to meet stated event deadlines.
• Algonquin Shop Pickup: Customers may pick up finished jobs free of charge at our Algonquin facility: 1320 Chase St. Suite 1, Algonquin, IL 60102 during normal business hours (Mon–Fri: 8:30 AM – 5:00 PM).
• Shipping & Delivery: Shipped orders are transferred to commercial carriers (UPS, FedEx, USPS). 3DS Signs is not liable for carrier weather delays, transit interruptions, or packages marked delivered by the carrier.

6. Vehicle Wrap & Graphics Specific Terms

• Vehicle Cleanliness: Vehicles scheduled for wrap or vinyl decal installation must arrive thoroughly washed (no wax, ceramic coats, tire dressing, or road grime). Additional cleaning or de-waxing fees apply if vehicles require extensive shop decontamination.
• Paint Condition & Clear Coat: High-performance wrap films (3M, Avery Dennison) are formulated for sound OEM factory paint. 3DS Signs is not liable for vinyl failure, peeling, or paint lifting resulting from rusted panels, repainted/aftermarket bodywork, or peeling clear coats.
• Care & Maintenance: We strongly advise against high-pressure automated car washes and harsh solvent cleaners. Hand washing with microfiber mitts is recommended to protect vinyl seams and UV overlaminates.

7. Cancellations, Returns & Warranty

• Custom Made-to-Order Nature: Because custom printed banners, branded apparel, cut decals, and signs are tailored exclusively for you, orders cannot be returned or refunded once production has commenced.
• Order Cancellation: If an order is canceled after proof generation but before production starts, design and setup fees will be deducted from any refundable deposit balance.
• Manufacturing Defect Claims: Any claim for manufacturing defects, damaged shipments, or variance from the approved proof must be submitted in writing with photographic documentation within 7 business days of delivery or pickup. If verified, 3DS Signs will promptly reprint or rectify the defective items.

8. Permits, Zoning & Commercial Sign Regulations

For outdoor storefront signage, monument signs, and channel letters, municipal sign permits may be required by the Village of Algonquin or your local municipality. While 3DS Signs assists with engineering drawings, permit applications, and zoning compliance, final municipal approval, permit fees, and property owner variances remain the responsibility of the client.

9. Limitation of Liability & Governing Law

To the maximum extent permitted by applicable law, 3DS Signs (Genes Magazine, Inc.) shall not be liable for indirect, incidental, punitive, or consequential damages resulting from business delays, missed marketing deadlines, or installation scheduling adjustments. In no event shall our total aggregate liability exceed the actual dollar amount paid by the customer for the specific job in dispute.

These Terms of Service are governed by and construed in accordance with the laws of the State of Illinois, without regard to conflict of law principles. Any legal action arising from these terms shall be filed in the courts of McHenry County, Illinois.

10. Contact Information

For inquiries regarding these Terms of Service or to discuss a pending order, please reach out to our management team: