1. Introduction & Scope
This Privacy Policy describes how 3DS Signs ("we," "us," "our," or "Genes Magazine, Inc.") collects, uses, protects, and discloses information gathered when you visit our website (3ds-signs.com), submit requests for custom signage, vehicle wraps, workwear embroidery, or commercial printing, and when you purchase products through our online shop.
By using our website, submitting design files, requesting an estimate, or completing a purchase, you acknowledge and agree to the practices outlined in this policy.
2. Information We Collect
We collect information that you directly provide to us, as well as data gathered automatically when you interact with our website:
A. Personal & Contact Details
- Full name, business or organization name, and title.
- Contact details including phone numbers, email addresses, and shop/site physical addresses.
- Billing details and shipping/delivery destinations.
B. Project Specifications & Design Assets
- Logo graphics, vector artwork files (AI, EPS, PDF, SVG), high-resolution imagery, and branding guidelines.
- Vehicle specifications (year, make, model, trim, and door/bed dimensions for fleet wraps).
- Sign dimensions, illuminated sign permit notes, and installation site requirements.
- Apparel sizing distributions, thread color selections, and garment choices.
C. Payment & Transaction Details
When you order products from our online shop, payments are securely processed through Shopify and its PCI-DSS compliant payment gateways. 3DS Signs does not store or have direct access to your full credit card number or CVV security codes.
D. Automatically Collected Technical Information
- IP address, browser type, device specifications, and operating system.
- Browsing actions, referring URLs, pages viewed, and visit timestamps used strictly to improve site functionality and browsing speed.
3. How We Use Your Information
We use the information we collect for authentic, business-related purposes only, including:
- Custom Fabrication & Fulfillment: Designing, printing, embroidering, and manufacturing custom signs, vehicle graphics, banners, apparel, and marketing collateral.
- Digital Proofing & Approvals: Preparing tailored digital proofs, mockups, and sample photos for your explicit written approval before commencing production.
- Quotes & Consultations: Calculating competitive pricing, recommending materials (3M cast vinyl, Dibond, coroplast, acrylic), and coordinating installation dates.
- Logistics & Delivery: Coordinating customer pickups at our Algonquin, IL location (1320 Chase St. Suite 1) or organizing regional tracked freight and courier delivery.
- Direct Mail Preparation: Managing EDDM (Every Door Direct Mail) bundling, carrier route documentation, and USPS postal drops.
- Customer Support: Responding to inquiries, reorders, warranty questions, and maintenance tips for wraps and outdoor signs.
Zero Data Selling: We will never sell, rent, lease, or monetize your contact details, client lists, or artwork files to any third-party marketers or brokers.
4. Information Sharing & Third Parties
We only disclose information to trusted third-party partners when strictly necessary to operate our shop and fulfill your orders:
- E-Commerce & Payment Platforms: Shopify Storefront and associated payment processors that adhere to strict PCI-DSS security standards.
- Shipping & Freight Carriers: UPS, FedEx, USPS, and dedicated local courier services to deliver physical products and furnish tracking numbers.
- Direct Mail Logistics: United States Postal Service (USPS) for Every Door Direct Mail distribution.
- Legal & Regulatory Compliance: When required by federal, state, or municipal law, subpoena, or to protect the rights and safety of our customers and business.
5. Data Protection & Security
We implement industry-standard organizational and technological safeguards to protect your personal information against unauthorized access, loss, alteration, or misuse. Our site utilizes 256-bit SSL (Secure Sockets Layer) encryption across all web traffic. Design files and client histories are stored within secured internal drives accessible only to authorized 3DS Signs production staff.
6. Client Artwork & Proprietary Rights
You retain all intellectual property rights and ownership of logos, trademarks, and original branding provided to us. By submitting artwork to 3DS Signs, you grant us permission to reproduce the files solely for the purpose of completing your order. We may photograph completed sign installations or fleet wraps for portfolio and marketing showcases, unless you explicitly request non-disclosure prior to production.
7. Your Choices & Rights
You have the right to:
- Review, update, or request corrections to your contact and billing details on file.
- Request deletion of your non-transactional contact data from our marketing contact lists.
- Request copies of production proofs or vector artwork created on your behalf.
- Opt out of receiving marketing emails or seasonal promotional reminders by contacting us or clicking the unsubscribe link.
8. Contact Our Team
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us directly: